Returns & Exchanges
30 day Returns Policy
We want you to be delighted every time you shop with us, but realise that sometimes you may want to return items for an exchange or a refund. When returning items it is your responsibility to ensure that the items arrive safely back to us. Please return goods in their original condition and with tags still intact within 30 days of purchase. Please repack the items adequately to ensure that the goods are not damaged on their return journey. If the goods do not have their original tags or show signs of use we may reduce the refund to reflect the reduced resale value of the goods.
We do ask that you pay the return postage cost and we recommend that you use a recorded service so that you are covered in the event of a missing parcel, as we cannot accept any responsibility for items lost in the post.
If you are returning your goods for an exchange, we will pay the postage for any goods that we send back to you. Please enclose your Invoice and state clearly any details about the items that you would like to exchange, including which item is to be returned and which item you would like sending in exchange.
If you are returning goods for a refund we will refund the standard shipping cost as well as the cost of goods if the order is cancelled within 14 days of the order. If the cancellation is after this time we will just refund the cost of the goods.
Unit 2, Kepwick House,
Tel: 01723 507060
Damaged Goods & Faulty Goods
If an item looks like it has been damaged in transit, please do not sign for the delivery, it will then be returned to us.
If you have signed for a delivery and then discover that the contents are damaged, please contact us within 7 days of receipt on 01723 507060 or firstname.lastname@example.org.
We will then arrange with you, either a full refund or sending you replacement goods and how you should return the damaged goods to us.
Should you change your mind about your order, you have 14 days from receiving your goods to cancel your order for a full refund (this includes our standard p&p charge).
Please contact us on: 01723 507060 or by email@example.com If the goods have already been dispatched you will need to return them to us at your own cost.